Sr. Executive / Executive - Reservations & Ticketing (Customer Experience)

The Senior Executive – GDS role is critical for maintaining business-as-usual (BAU) operations and ensuring the timely, accurate, and compliant execution of GDS-related activities. The role involves handling BAU cases using Amadeus and Galileo, managing complex ticketing scenarios, and supporting seamless travel operations with a strong focus on accuracy, compliance and zero escalations.



Roles & Responsibilities -:

• Manage end-to-end GDS operations using Amadeus and Galileo.
• Perform flight bookings, modifications, cancellations, and schedule change handling
• Handle ticket issuance, reissuance, and refunds accurately as per airline fare rules
• Manage ancillary services (EMD issuance, reissuance, and refunds)
• Handle complex fare calculations, penalties and proration logic
• Ensure compliance with airline policies, GDS rules, and audit requirements.
• Coordinate with airline...