Sr. Director, Business Transformation and Customer Experience

Job Summary

Sr. Director, Business Transformation and Customer Experience (CX) – Insulet Global Business Services (IGBS)

Responsibilities

• Manage new service onboarding, including design and implementation
  • Work with functional operations leads to confirm the scope of new services
  • Lead the work to design and implement new services
  • Build excellent CX into the solution designs
  • Process‑map the end‑to‑end service and build the solution around the process
  • Use the implementation process to activate IGBS service management and service quality standard
  • Work closely with functional operations teams to manage knowledge transfer
  • Hand over accountability for the service at go‑live
  • Manage an embedding process post go‑live before closing the project once the service is stable and operating as intended
• Establish IGBS Core Capabilities in BPM and CI as a Key Enabler of IGBS Impl...