Sr Customer Service Specialist

Position Summary

The Customer Care Specialist is responsible for order managing till fulfillment and responding to customer inquiries via email, phone or face‑to‑face in swiftly manner. He/she will be the contact point for internal & external customers, co‑ordinate and collaborate all customer’s order promptly and efficiently. Ensure all deliveries to customers are properly communicated to all parties, co‑ordinate with Logistics/3rd party to ensure seamless deliveries, ensure customer’s inquiries/complaints/feedbacks are handled promptly and appropriately, as well as to achieve high level of customer satisfaction all the time.

Responsibilities and Duties:

• Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
• Acknowledge customers’ email on queries/feedbacks/order placement within one working day.
• Follow up with customers to ensure high level satisfaction and determining future require...