Sr. Customer Service Representative, Front Office

RS Group plc · Foshan, Guangdong, China

Location

Foshan

Job Type

Full-time

Posted

July 17, 2026

Job Description

Location: Foshan, Guangdong Province, China

Report to: Customer Service Team Leader, Front Office
About the role: To become the First Choice for our customers. Provide after-sales support to customers by demonstrating our core values of personal, seamless and progressive. Provide great service to customers, manage their expectations, resolve customer queries, and deliver an excellent customer experience.
What you will be doing in this role:
Responsible for resolving customer inquiries by phone call and email. Working with other functions to find solutions and feedback to customers.

Provide after-sales service to customers, such as lead time checks, delivery checks, payment issues, invoice issues, workflow inquiries, contract approval management and so on.

Process goods return and ensure the customer has a smooth experience in returning goods to RS

Handle customer payment inquiries.

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