Location
San Luis Potosi
Job Type
Full-time
Posted
July 04, 2026
Job Description
In this role, you will impact customer retention and satisfaction by providing expert support, driving process improvements, and ensuring timely and accurate order fulfillment.
+ Serve as the primary contact for complex customer inquiries.
+ Collaborate with Technical Support, Logistics to resolve customer issues efficiently.
+ Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
+ Lead or participate in process improvement projects to enhance customer care operations.
**YOU MUST HAVE**
+ 2+ years of customer service experience tacking calls with a proven track record in handling complex customer issues and volume.
+ Strong knowledge of customer support processes.
+ Ability to analyze data and implement corrective actions using methods like Root Cause Analysis (RCA).
+ Knowledge of Excel
**WE VALUE**
+ Bachelor’s Degree in a relevant field.
+ Experience in Data Ana...
+ Serve as the primary contact for complex customer inquiries.
+ Collaborate with Technical Support, Logistics to resolve customer issues efficiently.
+ Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
+ Lead or participate in process improvement projects to enhance customer care operations.
**YOU MUST HAVE**
+ 2+ years of customer service experience tacking calls with a proven track record in handling complex customer issues and volume.
+ Strong knowledge of customer support processes.
+ Ability to analyze data and implement corrective actions using methods like Root Cause Analysis (RCA).
+ Knowledge of Excel
**WE VALUE**
+ Bachelor’s Degree in a relevant field.
+ Experience in Data Ana...