Sr. Community & Social Support Consultant

<div> <div>What you'll do<br /> Formulate and lead community strategy to increase engagement on the community and social channels.<br /> Listen to and monitor all social media outlets: forums, sites, etc. on daily basis and post/respond on particular<br /> topics or in response to other posts/comments and handling respective escalations if any.<br /> Answering questions/queries around products that aren't working right for the customer.<br /> Developing deep understanding of software technology, features and audiences to effectively translate and<br /> represent our products on social media.<br /> Establish new and maintain existing social media relationships by proactively engaging in discussions surrounding<br /> our content, products and brand.<br /> Coordinating across teams to lead the design, development and execution of a wide range of high quality social<br /> media content...