Location
Remote
Job Type
Full-time
Posted
June 04, 2026
Job Description
About the Role
We are seeking new joiners for our customer success management team. This position centers on providing both proactive and reactive interactions via technology-enabled processes, guaranteeing that customers reach their targeted results while upholding robust health scores and retention metrics.
Qualifications
- College Graduate with 2-3 years relevant experience (B2B and CRM experience)
Required Skills
- Deep knowledge of Customer Success concepts and SaaS business frameworks.
- Familiarity with customer success platforms (e.g., ChurnZero, Planhat, Gainsight) and event-driven workflows.
- Outstanding communication abilities for both individual and group interactions.
- Analytical thinking skills to assess health scores, usage statistics, and survey responses.
- Capability to handle various accounts at the same time in a high-s...