Location
quezon city
Job Type
Full-time
Posted
June 09, 2026
Job Description
On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time
Job Description
Government Mandated Benefits
Paid Holidays
Insurance Health & Wellness
HMO
Sr. Associate Quality Analyst
The project is related to Human Resources Software, Workforce Management Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends.
Qualifications:
- Bachelor's Degree
- Must: Human Capital Management Experience
Key Responsibilities:
- Monitor all interactions (calls, emails, Salesforce logs, Excel sheets) and ensure accuracy with timely feedback to the floor.
- Coordinate and facilitate call calibration and training sessions for call center staff.
- Publish quality trends, feedback, and improvement/enhancement reports
- Conduct quality monitoring and coaching sessions.
- Deal tactfully and courteou...
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