Sr. Analyst, o9 Demand Capabilities

The Kraft Heinz Company · North York, Ontario, Canada

Location

North York

Job Type

Full time

Posted

July 11, 2026

Job Description

Description
Primary Responsibilities
Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed.
Evaluate how the recommended enhancements are expected to impact KPIs.
Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment.
Develop and deliver change management plans for new o9 feature releases.
Coordinate end-user enablement, including training schedules, training materials, hyper-care support, and desk-side pairing.
Perform post-production validation for new releases; collect and synthesize user feedback through quarterly surveys.
Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap.
Lead product demonstrations for end users, stakeholders, and broad...
        

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