Specialty Pharmacy Coordinator (Xico)

Summary

The Specialty Pharmacy Coordinator is responsible for the crucial last part of a patient's journey to ensure fulfillment of the Novartis product that they have been prescribed. Under the general supervision of the Supervisor, Specialty Pharmacy Coordinator, the SPC is responsible for ensuring receipt of complete triage packet to the designated Specialty Pharmacy. The SPC will review, analyze, identify and solve problematic issues and escalations after a prescription has been triaged to Specialty Pharmacy. They also build and develop strong relationships with our SP partners to support all activities that facilitate patients access to the medication. The SPC utilizes knowledge of SP process, prescription access and reimbursement issues to effectively detect and investigate potential gaps in access to Novartis Medications. The individual in this role will focus on achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), productivity, qu...