Specialized Rehabilitation Hospital (SRH) – Call Center Supervisor Job in Abu Dhabi

Specialized Rehabilitation Hospital (SRH) – Call Center Supervisor Job in Abu Dhabi

Specialized Rehabilitation Hospital (SRH) in Abu Dhabi is seeking a results‑driven Call Center Supervisor with strong leadership capabilities and hands‑on operational expertise. This full‑time, on‑site role focuses on managing daily call center operations, ensuring service quality, and driving performance improvements across the team.

Job Title: Call Center Supervisor

The role involves overseeing call center KPIs, supporting high‑volume call periods, handling escalations, preparing performance reports, and leading a team of call center ambassadors. Candidates must have proven supervisory experience and mandatory TrackCare system proficiency.

Key Responsibilities

• Monitor KPIs including abandonment rate, calls waiting, AHT, adherence, and occupancy.
• Reduce abandoned calls and no‑show rates.
• Support inbound and outbound c...