Specialist Technical Delivery - Collaboration & Workflow (Power Platform)

DKSH · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location
Kuala Lumpur
Job Type
Full-time
Posted
June 18, 2026

Job Description

Job Summary

Own BAU support and ensure the reliability of DKSH Power Platform, A.I and cloud solutions, provide L1-L3 support, and deliver enhancements using knowledge of Microsoft low-code tools, A.I, .NET framework, API, database and Azure cloud technologies.


Key Responsibilities

  • Operations & Support (L1)
  • Triage and resolve incidents across Power Apps, Power Automate, custom connectors, A.I, SharePoint and Azure integration, and Dataverse-backed solutions.

  • Perform root-cause analysis and implement permanent fixes; reduce repeat incidents via preventive measures.

  • Manage release of fixes via solution packaging and controlled deployments aligned with internal workflow practices.
  • Enhancements (L2 and L3)
  • Deliver enhancements within capped capacity and agreed guardrails (e.g., benefits/adoption rationale).

  • Escalate larger enhancements into formal project / CR governance with s...
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