Specialist II, Managed Cloud Services

Description

:Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.

Contribute to the planning, designing and evaluation of new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support.

Implement network policies and procedures and ensure network integrity as maintenance and modification projects to existing applications are undertaken.

Troubleshoot network issues.

Install and upgrade network equipment and software.

Create and maintain documentation relating to network configuration, network mapping, processes, and service records.

Contribute to and document network technical support p...