Specialist DDIT IES DWO Philippines

Location: Makati, Philippines #LI-Hybrid

This role is based in Philippines. Novartis is unable to offer relocation support: please only apply if accessible.

Support country/cluster/sub region onsite services and service delivery organization in support of end user devices, workplace, network and last mile infrastructure services. Focus on end user experience.

Key Responsibilities

• Support country/cluster Digital Workspace Operations organization and to deploy and drive adoption of DDIT services.
• Member of onsite services and service delivery organization in support of end user devices workplace network and last mile infrastructure services.
• Support new solutions to end user adoption and deployments.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable).
• Ensure a healthy an...