Specialist, Customer Acquisition (EA Renewals Specialist)

Convergys · kuala lumpur, kuala lumpur, Malaysia

Location
kuala lumpur
Job Type
Full-time
Posted
July 11, 2026

Job Description

## Specialist, Customer Acquisition (EA Renewals Specialist)Applylocations: MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIOtime type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Specialist, Customer Acquisition (EA Renewals Specialist)Job DescriptionLeads Customer end to end Renewal Process, driving the engagement through to closure, ensuring deal is processed On time (OTR). Manages and executes plans for EA renewals pipeline, to ensure targets and customer business needs are met; coordinates extended teams to drive renewal strategy, optimizing upsell/cross sell opportunity.1. Act as the primary point of contact for customers during the renewal process, building trust and setting the foundation for a long-term customer relationship.2. Effectively convert renewal leads into opportunities and revenue pipeline by qualifying them against various criteria, e.g., BANT (Budget, Authority, Need, and Timeline).3. Engage with small and medium-sized ...

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