Spanish-English Customer Success Leader

Become a pivotal Bilingual Customer Success Manager with MaintainX, enhancing customer satisfaction behaviors in both North American and LATAM markets. English and Spanish fluency is required for this strategic and dynamic role.
As a part of MaintainX, you will engage with customers to ensure the product delivers maximum value. Balancing multiple priorities, your expertise in the software industry and Customer Success will help to create impactful strategies that contribute to product adoption and customer loyalty.
Key Responsibilities:
• Oversee segmented accounts with a focus on engagement strategies
• Develop and implement customized success plans
• Provide bilingual user training across various formats
• Identify and create upsell paths with Sales teams
• Use data to monitor account health and address churn risks
Requirements:
• 2+ years in Customer Success within B2B SaaS
• Proven ability to retain and grow customer accounts
• Strong bilingual comm...