Spanish Bilingual Home Lending Assistant I

Join our team as a Spanish Home Lending Assistant I in Home Lending. You will collaborate closely with Home Lending Advisors to deliver an outstanding customer experience for home buyers and homeowners, leveraging excellent interpersonal skills to support and streamline the loan process.

Job Responsibilities

• Delivers best in class customer service throughout the process, for both inbound and outbound calls.
• Communicates updates to Home Lending Advisors on pipeline status and updates customers and third parties related to the transactions. Works daily priorities ensuring timely completion of tasks.
• Contacts the customer to discuss the terms and conditions of the loans to ensure understanding. Discusses proposed time frame for the loan signing at the request of, or in the absence of, the Home Lending Advisor(s).
• Updates the information in the system of record as well as keeps up to date and accurate communication logs ensuring a smoot...