Spanish Account Management Lead - Growth & Retention

Factorial is seeking a Team Lead for their Spanish Customer Experience team in Barcelona. The ideal candidate will report to the Head of Account Management and strive to achieve high satisfaction levels for customers.

You will lead a team of 6-8 Account Managers, implementing strategies for improvement, and participating in recruitment and retention efforts. The candidate should be a Spanish expert speaking and fluent in English with experience in a fast-paced SaaS environment.

This role offers benefits such as private health insurance and a friendly work culture.