Spain CRM & Customer Experience Lead

Geely Auto España is seeking a leader for the Customer Relations function to ensure compliance, align with manufacturer standards, and deliver a premium customer experience across the dealer network. The ideal candidate will oversee customer satisfaction initiatives and case resolution governance, while implementing effective strategies for retention.

Responsibilities include managing compliance with consumer protection legislation, developing customer growth initiatives, and building a customer-centric culture. Experience in customer relations and knowledge of regulatory requirements in Spain is essential.