Spa Experience Lead

Are you passionate about customer service, wellness, and creating exceptional guest experiences? We are looking for a Spa Receptionist to join our team and serve as the welcoming face of our spa.

Key Responsibilities

• Greet and assist guests in a warm, professional manner.
• Manage appointments, bookings, and client inquiries.
• Handle check-ins, check-outs, and payment processing.
• Maintain reception area standards and client records.
• Promote spa treatments, packages, memberships, and retail products.
• Identify opportunities to upsell services and enhance the guest experience.
• Coordinate with therapists and spa staff to ensure smooth daily operations.

Requirements

• Previous experience in reception, hospitality, spa, or customer service roles.
• Excellent communication and interpersonal skills.
• Sales-oriented mindset with confidence in recommending service...