Solutions Consultant for Client Onboarding

Elevate customer experiences as a Solutions Consultant with ExaCares, specializing in client onboarding and technical support. Leverage your training skills and B2B SaaS expertise to enhance user engagement.
ExaCares is seeking a Solutions Consultant focusing on onboarding and training. This role requires a minimum of one year of experience in consulting, especially in a B2B SaaS context. You will create effective training materials, coordinate multiple departments, and refine processes by documenting user feedback.
Key Responsibilities:
• Lead onboarding training sessions and create curricula
• Develop and update SOPs, FAQs, and help articles
• Refine processes continuously based on user input
• Support platform configuration and manage timelines
• Provide technical support during onboarding phases
Requirements:
• Over one year in client-facing consulting environments
• Degree in Business, Engineering, or related field
• Strong facilitation and communi...