Solution Consultant – CCaaS (Hybrid)

Downtown Toronto (Hybrid – primarily remote)

July 1, 2026 – January 15, 2027

We're looking for a hands‑on Solution Consultant to design and deliver next‑generation contact center and agentic AI experiences on NICE CXone and Cognigy.

You’ll own solution workstreams end to end — discovery, design, build oversight, and go‑live — and bring sharp execution and a strong point of view on conversational and agentic AI.

What You’ll Do

• Lead CCaaS and agentic AI solution design on NICE CXone and Cognigy from requirements through production rollout
• Architect autonomous virtual agents, agent‑assist copilots, and tool‑using conversational flows
• Drive CRM integrations (Salesforce, Dynamics, ServiceNow) via APIs, webhooks, and event streams
• Translate business requirements into solution architecture diagrams, integration specs, and data flows
• Coach 2–5 engineers and consultants; manage technical delivery for o...