Job Description
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at:
You Are
As a CCaaS Solution Architect, you will lead the transformation of contact centers, aligning technology strategies with business objectives. You will develop and implement target‑state architectures, execute modernization initiatives, and unlock measurable value with cloud‑based, omnichannel, and AI‑driven customer solutions. This role blends strategic advising, hands‑on architecture, delivery leadership, and executive‑level communication.