Job Description
At Objective, we’re looking for a technically strong Software Support Specialist based in Palmerston North or Wellington, New Zealand who thrives on solving complex challenges, taking ownership, and delivering exceptional customer outcomes.
This isn’t a traditional support role. You’ll be the highest level of technical escalation within our Customer Support team, working directly with customers, consultants, developers, and product teams to investigate critical issues, uncover root causes, and drive resolutions that make a real difference.
If you’re someone who enjoys digging deep into technology, loves troubleshooting complex systems, and can confidently communicate with both technical and non-technical stakeholders, we’d love to hear from you.
What you’ll be doing:
- Lead the investigation and resolution of complex customer incidents and technical escalations.
- Act as the final point of technical expertise within Customer Support, ...