Location
ottawa
Job Type
Full-time
Posted
May 31, 2026
Job Description
How You Will Contribute
- Provide advanced technical support, resolving escalated issues from L1 and L2 support teams.
- Perform in-depth root cause analysis to address and resolve complex technical challenges.
- Collaborate with cross‑functional teams, including engineering, support, and product groups, to deliver effective solutions.
- Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
- Enhance efficiency and service delivery by continuously improving processes and workflows within the support team.
- Write, maintain, and debug Python and Java code, optimizing database queries and procedures for Neo4j and PostgreSQL. Support debugging, deployment, and environment setup using Docker, AWS, and Kubernetes.
The Must Haves
- 5+ years of experience in software development or technical support roles.
- Backend development expertise in Py...