Software Support Consultant (País Vasco)

We are Bystronic, a general technology company in the metal industry.

What you will do

• Provide L1-L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.
• Provide remote or on‑site training when required.

Qualifications

• Technical background: Computer Science, Industrial / Mechanical / Telecommunication Engineering or similar technical background.
• 1+ years’ experience in software support or technical customer service. <...