Software Product Specialist_2

Job Description

• Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.


• Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.


• Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.


• Collaborate effectively with internal teams, learning from experienced colleagues, and contributing to project success.


• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.


• Participate in quality assurance testing, contributing to the delivery of high-quality product releases.


• Develop specialized expertise in key components of the Cobalt AMS platform, becoming a valuable asset to the team.


• Create user-friendly documentation and deliver engaging trai...