Software Delivery Analyst (AI-Enabled Transformation)

Job Description

Role Summary

As a Software Delivery Analyst in Sun Life's Employee Experience Technology (EET) organization, you'll drive AI-powered and automation-first software delivery on a global scale. You'll manage end-to-end deployment of software implementations, upgrades, and security fixes across hybrid environments while spearheading the adoption of intelligent automation technologies to optimize delivery processes and reduce manual effort.

This role reports to the Manager of EET, Software Delivery.

Core Competencies

Communication & Stakeholder Management

• Strong written and verbal communication skills bridging technical and business stakeholders
• Excellent relationship-building capabilities with proven success across global teams
• Customer-focused mindset with strong service orientation and expectation management

Project & Process Management

• Demonstrated experi...