Social Media Associate

Overview

This role sits at the intersection of social media, content creation, campaign execution, and community management. The ideal candidate understands how to spark conversations, create engaging content, manage online communities, and use performance data to continuously improve results.

Responsibilities

Community Management

• Manage day-to-day engagement across CasinoPH community channels, including Telegram, Facebook, Viber, and other relevant platforms.
• Build an active, positive, and loyal community by encouraging conversations, answering basic questions, and driving participation.
• Monitor community sentiment, user feedback, trending discussions, and recurring concerns.
• Escalate product, payment, support, or trust-related issues to the appropriate internal teams.
• Maintain community standards and ensure discussions remain safe, respectful, and aligned with CasinoPHs brand.

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