SO, Customer Service Officer (Serve), CC

UOB, a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries, provides this role within its customer service arm.

Responsibilities

• Deliver 24‑hour one‑stop customer service with prompt, accurate answers and solutions.
• Handle and resolve customer complaints proficiently, maintaining high quality and professionalism.
• Ensure first‑call resolution or timely follow‑ups, and refer for escalation as needed.
• Perform transactions accurately and efficiently, complying with procedures and guidelines.
• Maintain high customer focus, integrity, and confidentiality of customer information.
• Meet Service Level Agreements and personal Key Performance Objectives, contributing to Contact Centre targets.
• Adhere to rules, regulations, policies, and audit requirements with zero fraud tolerance.
• Execute administrative tasks with zero defects, subject to compliance checks.