Location
city of westminster
Job Type
Full-time
Posted
June 30, 2026
Job Description
Snr Project/Programme Manager - D365 CRM & CCaaS Contract | UK Hybrid/Remote
Key Requirements
- Proven experience delivering D365 CRM and CCaaS solutions
- Strong understanding of contact centre technologies and omnichannel journeys
- Experience delivering complex change within insurance or regulated environments
- Excellent stakeholder, vendor, and delivery management skills
- Strong knowledge of Agile, Waterfall, and hybrid delivery approaches
Key Responsibilities
- Own end-to-end delivery of CRM and CCaaS initiatives
- Drive prioritisation, governance, risk, and dependency management
- Coordinate business stakeholders, technical teams, and delivery partners
- Ensure solutions align with best practice, compliance, and customer outcomes
Start: ASAP
Location: UK (Hyb...