Smith+Neu Bilingual Order Management Specialist

Join Smith+Neu as a Bilingual Order Management Specialist to streamline order processes while delivering top-notch customer service in both English and French.
This role is crucial to the order management team. As a Bilingual Order Management Specialist, you will accurately process orders, address customer inquiries, and resolve issues, including invoice disputes. Your ability to meet key performance indicators while ensuring customer satisfaction will be vital.
Key Responsibilities:
• Accurately process customer orders and inquiries
• Manage return requests and feedback efficiently
• Resolve disputes related to invoices within timelines
• Provide effective management of customer inquiries
• Meet and exceed company KPI targets consistently
Requirements:
• Required: High School diploma
• At least 5 years of experience in a similar role
• Fluent in both English and French
• Strong understanding of Windows and SAP
• Excellent interpersonal skills
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