SMARTY - Customer Insight and Performance Analyst

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

LI-KS1

• This role is an integral part of the Service Strategy, Transformation & Performance.
• Accountable for gathering, analysing and pulling together both operational performance and customer insights for SMARTY that enable both the operation and wider business to act to improve SMARTY’s customer experience.
• Supports change initiatives within SMARTY CX by providing analysis and insights into deployment and adoption of change.
• Able to contextualise insights against a wider backdrop, not just the SMARTY business to help shape the SMARTY CX strategy.
• Helps to qualify and quantify the customer improvements backlog in a meaningful way
• Create, report, and conduct analysis of ...