SmartThings Installation & Customer Service Specialist

About the Role

We are seeking a customer‑focused and tech‑savvy individual to join our team as a SmartThings Installation & Customer Service Specialist. This role is responsible for assisting customers with the setup of Samsung SmartThings, providing on‑site support, and delivering clear demonstrations to help customers maximize the use of their smart home devices.

• Assist customers with installing and configuring Samsung SmartThings devices and applications.
• Provide step‑by‑step guidance to ensure successful setup and connectivity.
• Conduct basic demonstrations of SmartThings features to educate customers on usage and benefits.
• Handle customer inquiries with professionalism, empathy, and clear communication.
• Troubleshoot common issues and elevate complex technical problems when necessary.
• Maintain accurate records of cust...