Site Voc Manager (Hermosillo)

Position OverviewAttend weekly VOC ForumParticipate in local discussion of VOC findings, trends, quality KPIsAddress the concerns of the sites, opportunities and recognizing strengthsCoordinate with local TPAs to deliver VOC Program, Results CTQs & Client Specific quality guidelines etc.Coordinate with Grad School Dean on VOC continuous improvement needs, ensuring progression of VOC at associate graduate levelAttend/ participate in Local Committee Meetings.
(Mentor Program, Tiger, CX360 Soft Audits, etc.)Share VOC findings & initiatives, bring back requests from local discussion to VOC ManagerSubmit Intake Forms for TQ Change Management / Innovation suggestions via Business Opportunities.Work hand in hand with Operations to mentor Team Leaders in VOC (Team Leaders whose teams are struggling in QA KPIPartner with DC SME / CAG Lead to collaborate on site VOC FindingsBe responsible for local VOC Recognition Program (partnering with Operations and VOC Manager)Duties and Responsibili...