To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA’s and customer satisfaction
Accurately capture and record data in line with client expectations
Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
Carry out any reasonable request from the line manager to meet the business needs and client expectations.
To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
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