SHOWROOM CUSTOMER CARE SPECIALIST

KEDA (Kenya) Ceramics
, the manufacturer of the renowned
Twyford
brand, is a market leader in premium ceramic tiles and sanitaryware across East Africa. We're looking for a passionate and polished
Showroom Sales Consultant
to join our high-end retail team and help us deliver exceptional customer experiences.
About the Role
This is a customer-facing, sales-driven role based in our luxury showroom. You’ll be responsible for delivering a world-class consultation experience to our high-end clientele from first contact to after-sales service.
Key Responsibilities
Warmly welcome and guide customers through product selection, offering professional consultations on tiles and bathroom products.
Explain design concepts, materials, craftsmanship, and technology benefits.
Inspire purchases through model room displays and visual merchandising.
Manage customer relationships through follow-ups, service, and support.
Ensure the showroom consistently me...