Shift Lead - Service Desk

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. Shift Lead - Service Desk Location: Zapopan, Jalisco Working Model: 100% Onsite Schedule: Rotational shifts in a 24/7 operation (2 days off per week) English Proficiency: Advanced (C1) – Please submit your resume in English. Position Overview We are seeking a Shift Lead Service Desk to oversee daily service desk operations and ensure the delivery of high-quality technical support to end users. This role combines hands-on technical t...