Shift Lead at Keywords Studios

Become a Shift Lead at Keywords Studios, where you’ll oversee operations, assist agents, and ensure service excellence. Use your leadership skills in a full-time office position working 1pm to 9pm, Tuesday to Saturday or Sunday to Thursday.
As a Shift Lead, you will guide agents, troubleshoot technical issues, and maintain day-to-day operations. Monitor agents' performance reports and communicate essential project updates effectively. Your leadership will be crucial in creating a positive work environment and addressing any escalated issues promptly.
Key Responsibilities:
• Monitor agent performance and provide actionable feedback
• Coach new and existing team members during shifts
• Troubleshoot technical concerns and escalate as needed
• Communicate project updates clearly to agents
• Shift management ensuring coverage and addressing absences
Requirements:
• At least 1 year of Trust & Safety experience
• Strong English language skills
• Effective time...