Shared Services Analyst I/Team Lead, Issue Resolution Operations (Obispado)

Date:
May 8, ****
Location:
Obispado, NLE, MX, *****
Company:
Corning
Requisition Number:
*****
Role Purpose
Provide daily operational and functional support through customer engagement and issue resolution
Support driving complex operational process issues to closure
Investigate and identify root‐cause issues for issues self‐identified or highlighted by customers
Engage across the CSS service portfolio to proactively understand and meet customer needs
Build cross‐stream knowledge across the CSS service portfolio
Build and maintain the engagement with EMEA data entry team and Issue Resolution Operations
Liaison for escalation and process improvements between EMEA and NA regions
Lead team of IRO coordinators focusing on operational priorities such as:
Timely responses to changing business needs (i.e. invoice volume fluctuations)
Forecasting and assigning work allocations (i.e. S4L, Salesforce, MEs, Workflow) in s...