Location
hyderabad
Job Type
Full-time
Posted
June 11, 2026
Job Description
We are seeking a ServiceNow Technical Support Engineer responsible for resolving technical cases raised by customers regarding the ServiceNow platform. The role requires strong troubleshooting skills, web technologies expertise, and a customer-centric approach to deliver exceptional support experiences.
The ideal candidate will work closely with customers to diagnose and resolve technical issues while collaborating with internal teams for complex problem resolution.
Key Responsibilities Customer Support- Resolve technical cases related to the ServiceNow platform and applications.
- Assist customers in understanding platform functionalities and troubleshooting unexpected behaviors.
- Provide support through multiple channels including:
- Web
- Chat
- Case updates
- Telephone support
- Deliver exceptional customer service by building trust, demo...
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