ServiceNow Platform Operations Manager

Takeda · bengaluru, karnataka, India

Location

bengaluru

Job Type

Full-time

Posted

June 07, 2026

Job Description

Description  
Key Responsibilities  
Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident Process 
Supports problem management and CAPA for complex scenarios. 
Provide transparency about operational performance (metrics, trends, findings) and drive service reviews with stakeholders 
Ensure the Platform Capacity is proactively managed and aligned with the Platform Roadmap 
Ensure transparency on license consumption and ensure only licenses products are deployed and used 
Overseeing instance landscape and ensure instance alignment and integrity across the stack 
Take responsibility for the technology life cycle activities within the ServiceNow platform, for example patching, and vulnerability response. 
Own the Operational Handbook for the ServiceNow platform and dependent products. 
Managing internal and external suppliers’ per...
        

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