Location
centurion
Job Type
Full-time
Posted
July 16, 2026
Job Description
Responsibilities:
ITSM implementation and configuration:
ITSM implementation and configuration:
- Implement, configure, and maintain ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, and Request Fulfilment.
- Configure and maintain the CMDB, ensuring accurate representation of infrastructure assets, services, and their relations.
- Develop and maintain Service Catalog items, Record Producers, and Request Fulfilment workflows for internal IT service delivery.
- Configure workflows, forms, business rules, UI policies, and client scripts specific to ITSM and CMDB requirements.
- Ensure proper configuration of user roles, groups, and access controls (ACLs) within the ITSM/CMDB domain.
- Implement and maintain SLA definitions, escalation rules, and notification workflows for incident and change processes.
- Support Knowledge Management configuration to enable self-service resolution and reduce...
Ready to Apply?
Submit your application for ServiceNow ITSM Practitioner Implementer at Recru-it
Apply Now