Job Description
Participate in customer discovery sessions/workshops to understand requirements, current-state processes, and success criteria.
Design, configure, and develop ServiceNow solutions across ITSM modules (Incident, Problem, Change, Request, Knowledge) and related capabilities as required.
Build and maintain workflows using Flow Designer/Workflow, Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs.
Develop Service Portal and/or Now Experience solutions (Service Portal widgets, UI Builder components) to deliver user-friendly self‑service experiences.
Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and data loads; ensure secure and reliable data exchange.
Support CMDB processes (data model, CI classes, relationships, governance) and contribute to data quality initiatives.
Create reports and dashboards; support...