Location
Remote Work
Job Type
Full-time
Posted
July 04, 2026
Job Description
**Description**
**Responsibilities**
**Customer Service Management (CSM)**
+ Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
+ Case Management
+ Service Operations
+ Knowledge Management
+ Customer Portals and Experience Components
+ Request and Entitlement Management
+ Digital Engagement and Self-Service capabilities
+ Support customer and mission support workflows that improve case resolution and service delivery.
+ Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations.
+ Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub.
**Now Assist Implementation and AI Enablement**
+ Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions.
+ Configure and main...
**Responsibilities**
**Customer Service Management (CSM)**
+ Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
+ Case Management
+ Service Operations
+ Knowledge Management
+ Customer Portals and Experience Components
+ Request and Entitlement Management
+ Digital Engagement and Self-Service capabilities
+ Support customer and mission support workflows that improve case resolution and service delivery.
+ Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations.
+ Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub.
**Now Assist Implementation and AI Enablement**
+ Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions.
+ Configure and main...