Job Description
Independently configures, customizes, troubleshoots, documents, automates workflows, and supports platform enhancements
Key Deliverables
• Requirements analysis and solution design
• ServiceNow configuration, customization, and development
• Workflow and automation implementation
• Agile delivery and sprint execution
• Testing, deployment, and platform upgrade support
• Incident resolution and technical troubleshooting
• Stakeholder collaboration and impact assessment
• Technical documentation and delivery ownership
Must-Have Skills
• Hands-on ServiceNow development or solution architecture experience
• Minimum 2+ years of ServiceNow implementation, configuration, customization, or development experience
• Proven experience in one or more of the following ServiceNow product lines:
- ITSM
- ITOM
- SecOps
- IRM
- ITAM
- HRSD
...