Location
toronto
Job Type
Full-time
Posted
June 04, 2026
Job Description
Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.
Skills
ServiceNow CMDB data model (CSDM)
ServiceNow ITSM, ITOM discovery & Service Mapping
ServiceNow Agile 2.0
ServiceNow ServicePortal
Business application architecture
Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyp...
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.
Skills
ServiceNow CMDB data model (CSDM)
ServiceNow ITSM, ITOM discovery & Service Mapping
ServiceNow Agile 2.0
ServiceNow ServicePortal
Business application architecture
Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyp...