ServiceNow Business Analyst TELUS Digital

Transform telecommunications operations as a ServiceNow Business Analyst at TELUS Digital. Focus on process design and requirements analysis within a collaborative team environment.

This role seeks a Business Analyst with 3-5 years of ServiceNow experience, specifically in the telecommunications sector. You will facilitate requirement gathering and manage user stories, ensuring the ServiceNow platform aligns with business needs. Collaborate with stakeholders and technical experts to enhance service delivery models for impactful project outcomes.

Key Responsibilities: • Lead requirement gathering workshops with stakeholders • Design future state service delivery models collaboratively • Translate business requirements into clear user stories • Work with solution architects on high-level designs • Manage stakeholder expectations and project communications

Requirements: • 3-5 years in ServiceNow platform implementations • Strong telecommunications experience req...