ServiceNow Business Analyst

Description We are looking for a ServiceNow Business Analyst to support business and technology teams in Columbus, Ohio by turning operational needs into practical platform solutions. In this role, you will assess current processes, define clear requirements, and help shape efficient ServiceNow capabilities that improve daily workflows. The position is ideal for someone who combines strong analytical thinking with hands-on platform knowledge and enjoys working closely with stakeholders in an Agile environment.

Responsibilities:
• Engage with business partners and project teams to capture needs, clarify objectives, and produce well-structured functional and technical requirements for ServiceNow work.
• Review existing workflows and operating procedures to uncover opportunities for process improvement, automation, and a better end-user experience through the platform.
• Convert business goals into detailed specifications and work closely with developers and administrato...