Location
madrid
Job Type
Full-time
Posted
July 17, 2026
Job Description
Service Desk Team lead - The role holder leads, motivates, and develops a team of Process Controllers, Service Desk Experts and Service Desk Agents to ensure delivery of Incident and Request for Service (standard Change) management to agreed levels of service.
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Main Duties and Responsibilities
- People Management: Manages, motivates, and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business.
- Customer Relations: Establishes relationships with middle to senior level customers and a range of managers across gategroup to deliver and enhance their service.
- Risk Management: Establishes and manages risk for the team(s) technical skill levels and adequate resources to ens...